Refund policy

EXCHANGES:

If you are located in the US, please allow up to 2 weeks for exchanges and returns to be processed after you have sent the item back. It may take longer for international orders. Please ensure to obtain a tracking service for the packages shipped back to us for your reference. 

RETURNS:

Customers within the United States:

Unless specified in the listing, you may return new, unworn shoes in their original packaging within 30 days of delivery for exchange or a full refund.  This means the shoes must be received by us within 30 days after delivery. Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted areas to prevent scuffing. If the shoes are returned with scuff marks, signs of wear, toe marks,  scuffed soles, we will not be able to process the return / exchange.  Customers are responsible for all exchange and return postage fees.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)  By making a purchase, you agree to abide to our store policies.    

START THE RETURN PROCESS

Please use the Returns Portal to start the return or exchange process: Returns Portal

If you have any questions regarding your return or exchange, please contact us at info@lisbethjoe.com. 

Customers outside the United States:

Unless specified in the listing, you may return new, unworn shoes in their original packaging within 30 days of delivery for exchange or a full refund.  We advise our customers to try on shoes on carpeted area to prevent scuffing. If shoes are returned with scuff marks, signs of wear, toe marks, we will not be able to process the return / exchange. Customers are responsible for all postage fees.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). By making a purchase, you agree to abide to our store policies.   

CUSTOMS FEES

Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country's import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY and TAX. We do not mark our items as gifts so we kindly ask buyers not to request this from us.